Expect The Unexpected: 2020's Lessons For Innovation And Continuity

In early May 2020, members of our conference advisory board responded to a questionnaire regarding the impacts of COVID-19 on their companies. They shared how the pandemic changed day-to-day operations, shifted priorities and re-oriented strategic planning in near and long terms.

Five months later, in advance of our conference, the advisory board answered three follow-up questions. This document summarizes how innovation helped to evolve pandemic responses for the utilities represented, and how the pandemic accelerated or paused certain initiatives. It also looks beyond COVID-19 to understand where the most significant innovations are taking place in the industry.