Case Study: Detroit Water & Sewerage Department

Detroit Water and Sewerage Department Uses UtiliNet Radios To Implement an AMR/Scada System

The Problem
The Detroit Water & Sewerage Department (DWSD), Detroit, Michigan, made a major decision in 1998 to automate wholesale water metering operations. Automatically collecting data from its approximately 85 wholesale water customer accounts (which include multiple connections totaling 278 metering facilities, each containing up to four meters) has brought significant billing and operational efficiencies to DWSD. It has also provide for better customer service by giving its wholesale customers ready access to accurate, on demand meter data.

With its water and wastewater system reaching out in a 75-mile radius from its operations centers in Detroit, DWSD provides water and wastewater services to more than 4 million people in seven counties (soon to be eight) in southeastern Michigan. This includes many wholesale community customers.