Beyond Meter Reads: Leveraging Temetra For Enhanced Customer Engagement And Conservation

The Las Vegas Valley Water District operates under some of the most extreme water-supply constraints in North America, relying heavily on conservation to support more than 1.7 million residents and tens of millions of annual visitors. That mission has become increasingly difficult as the district’s legacy meter data collection systems near end-of-life and can no longer provide the high-resolution insight needed for modern demand management. By adopting Itron’s Temetra platform, LVVWD is transforming its approach to meter data into a unified, cloud-based, interval-driven system capable of processing hourly or 15-minute reads from all 444,000 endpoints. This level of granularity supports day-one leak detection, detailed usage trends, real-time customer alerts, and advanced engagement tools tailored to full-time and seasonal customers alike. Temetra also consolidates several outdated systems into a single, scalable data repository that acts as the district’s authoritative source of truth. The transition strengthens operational efficiency, enhances customer experience, and reinforces LVVWD’s long-standing commitment to water conservation—positioning the utility as a national leader in sustainable, data-driven drinking water management.