Among the many challenges water utilities face are aging infrastructure, an aging workforce, water loss control, asset management, and paying for necessary infrastructure investments. Improving relationships with customers is also a challenge for one in five respondents to a 2019 American Water Works Association (AWWA) survey.
All the matters noted above can be tackled more efficiently and effectively using analytics, the computational analysis of raw data to discern useful patterns, and actionable information. Using analytics, water utilities can enhance leak detection efforts, prioritize maintenance and pipe replacements, optimize operations, and serve customers more effectively. This paper examines the challenges water utilities face today and how analytics that leverage data from advanced metering infrastructure (AMI) can be used to address the industry’s most pressing problems.