News | October 31, 2019

Veolia Gains Royal Recognition For ‘Respect At Work' Training


Veolia has been recognised for outstanding commitment to workplace training by gaining a Princess Royal Training Award (PRTA) for its recent initiative: Respect at Work. The awards were presented by HRH Princess Anne, at a ceremony held at St James’s Palace in London last night - 30 October.

This training programme was developed by Veolia to help their operative workforce, who are out working with the general public on a daily basis, better manage the regular abuse they receive from members of the public.

The Princess Royal Training Awards (PRTAs) recognises employers whose training and development programmes have had a direct impact on business performance and show compelling, irrefutable evidence of how training has directly influenced business results.

Veolia had identified the verbal and physical abuse of their employees by members of the public as a significant issue and designed the wide ranging training programme. The programme was implemented by the dedicated People Development team and a training bus that was deployed across the UK in order to maximise reach across operational sites. These were supported by a project team with representatives from HR, QHS and Communications. After around 3,500 employees completed Respect at Work training, the company received an unprecedented positive feedback rate of 99% from those who answered the survey, with 97% saying they had learned a new skill.

Gavin Graveson, Executive Vice-President, Veolia UK & Ireland commented:
"This award is a huge achievement and it shows the commitment Veolia has not only to learning and people development, but for the wellbeing of employees too. With Safety as the first strategic objective of our safety culture , the need for employees to be given the knowledge and training required to protect themselves from incidents of abuse by members of the public is very important."

Chris Jones, Chief Executive of the City & Guilds Group said:
“The work that HR and L&D teams do to train, upskill and reskill teams is critical; helping individuals to reach their potential and find meaningful employment, while supporting businesses in developing the skills for success, and ultimately producing the productive workforce we so urgently need. The organisations we recognise today all provide compelling evidence that tangibly proves the value that comes from investing in people.”

Now in their fourth year, the Princess Royal Training Awards Commission recognised 48 workplace learning programmes for an award in 2019. Established by global skills development body: City & Guilds Group, the PRTAs recognise employers with outstanding training and development programmes that have had a direct impact on business performance. Organisations that met the standard in 2019 range from global firms such as Veolia, to local businesses with fewer than 50 employees.

For more information, visit

About Veolia
Veolia group is the global leader in optimized resource management. With over 171,000 employees worldwide, the Group designs and provides water, waste and energy management solutions which contribute to the sustainable development of communities and industries. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and to replenish them.

In 2018, the Veolia group supplied 95 million people with drinking water and 63 million people with wastewater service, produced nearly 56 million megawatt hours of energy and converted 49 million metric tons of waste into new materials and energy. Veolia Environnement (listed on Paris Euronext: VIE) recorded consolidated revenue of €25.91B in 2018 (USD 30.6 billion). For more information, visit

Source: Veolia Group