The Water Online Show: Why AMI Success Starts After Installation

As utilities worldwide race to modernize, advanced metering infrastructure (AMI) has emerged as one of the most talked-about — and often misunderstood — investments in the water sector. In this episode, our hosts are joined by Smart Water Network Forum (SWAN) members Shirley Ben-Dak (SWAN Senior Advisor) and Richard Relyea (Senior Project Manager for Water Loss and AMI Technology at GHD) to discuss insights from the SWAN Global Smart Metering Playbook — unpacking why getting meters installed is only the beginning.

From misconceptions about “falling behind” to the reality of a 15- to 20-year transformation, the conversation challenges how utilities think about progress, maturity, and success in the AMI journey. If you’re involved in digital transformation — or trying to make sense of it — this episode offers a candid look at what works, what doesn’t, and what’s coming next.