The Water Online Show: Intelligent Infrastructure: Water, Powered by AI With Andrea DuMont

AI is everywhere—but what does it actually mean for water and wastewater utilities? In this episode of the Water Online Show, host Travis Kennedy sits down with Andrea DuMont of Bentley Systems to cut through the hype and explore how artificial intelligence is really showing up in the field.

From predictive analytics and digital twins to AI-powered workflows that monitor systems while operators sleep, the conversation dives into what’s working today—and what’s holding the industry back. DuMont shares surprising insights from new research, including why fewer than half of organizations are truly ready for advanced digital tech and why culture, not cost, is the biggest barrier to adoption.

The discussion also tackles big-picture questions: Can AI help utilities do more with fewer people amid an aging workforce? How do you build trust in systems that impact public safety? And what does the future look like as AI evolves from a helpful tool into a true collaborator?

Packed with real-world examples, practical advice, and a forward-looking take on “responsible adoption,” this episode offers a clear-eyed look at how AI could reshape water infrastructure—starting with one simple step: just begin.