Case Study: Las Vegas Valley Water District (LVVWD)

By Pitney Bowes Business Insight

The Las Vegas Valley Water District (LVVWD), located in one of the fastest growing cities in the United States, is a not for-profit agency that began providing water to the Las Vegas Valley in 1954. The LVVWD helped build the city's water delivery system and now provides water to more than one million people in Southern Nevada.

The LVVWD replaced an outdated Customer Information System (CIS) with the Oracle Customer Care system and a number of Pitney Bowes Business Insight solutions to address these customer communication needs. The Pitney Bowes Business Insight solutions, which consisted of DOC1, CODE-1, and MailStream, were highly compatible with the Oracle system, making the integration quick and painless.

The LVVWD implemented Pitney Bowes Business Insight's DOC1 solution, a composition system that automates the creation of letters, bills and statements. DOC 1 allowed LVVWD to generate statements automatically as a result of the integration with the customer billing system. "We are very pleased with how quickly we implemented the new tools. The compatibility with our existing systems made the integration and set up easy." said Alisa Mann, Customer Services Manager at LVVWD.