How Generative AI Can Help Your Utility Reimagine Water Management

Reimagining Water Management: Generative AI as a Strategic Utility Asset presents a compelling case for utilities to adopt generative AI (GenAI) as a practical, strategic tool—not a tech trend. Amid rising infrastructure costs, climate pressures, and workforce transitions, GenAI offers utilities the ability to enhance decision-making, streamline operations, and preserve institutional knowledge. Early adopters like DC Water and Hampton Roads Sanitation District are already seeing measurable gains in cost control, customer engagement, and resource sustainability.

By aligning GenAI with the Effective Utility Management (EUM) framework, the paper outlines a clear path for scalable deployment. It emphasizes that success depends on institutional readiness—clean data, governance, and human-machine collaboration. GenAI’s value lies in solving real problems, not in novelty, and its potential spans both operational improvements and strategic areas like resiliency, compliance, and public trust.

• What utilities will gain from this paper:3A strategic framework for integrating GenAI into utility operations.
• Real-world examples of GenAI improving infrastructure, customer service, and sustainability.
• Guidance on identifying high-impact, data-rich use cases.
• Insights into emerging opportunities in resiliency, compliance, and workforce development.
• A roadmap for responsible AI governance and scalable implementation.