How Anaheim Manages 12,000 Backflow Devices With A Team Of One

Large municipal utilities managing tens of thousands of backflow prevention assemblies encounter huge administrative demands when processing paper compliance records. The City of Anaheim Public Utilities Department in California modernized its cross-connection control operations by transitioning to SwiftComply’s digital compliance management software. The platform introduced a digital portal for local backflow assembly testers, requiring online registration, credential verification, and direct electronic test submissions. By shifting from paper-based processing to digital intake, Anaheim eliminated manual data entry backlogs and streamlined tester management. The system automatically tracks annual testing schedules, issues digital notices, and maintains a complete, searchable inventory of backflow devices across the city. This digital transformation returned hundreds of administrative hours to utility personnel, allowing staff to focus on critical hazard evaluations and system protection. Read the full case study to explore Anaheim’s successful digital compliance strategy.