From Four Fragmented Systems To One Unified, Managed Network

Growth and acquisitions left Truckee Meadows Water Authority reading meters through manual routes and several AMR platforms, each producing its own inconsistencies. In a water-scarce high-desert region, that limited conservation and customer engagement. The utility also wanted to avoid staffing a dedicated team to run a fixed-network AMI system. This case study looks at how TMWA resolved that tradeoff by owning its infrastructure while handing network operations to a managed services model. It covers network performance figures, the change in held bills, and a perspective from TMWA's MIS Supervisor, Chris Maciejewski, on working with a managed partner. Explore how one of the West's more complex water systems moved to a single platform.