DEWA Experts Highlight The Latest AI Advancements In Energy And Water At Dubai AI Week 2025

As part of its dynamic agenda as a strategic partner of ‘Dubai AI Week’, Dubai Electricity and Water Authority (DEWA) participated in a wide range of discussion sessions and interactive workshops where its experts highlighted the various applications of artificial intelligence (AI) in enhancing the efficiency of vital sectors, particularly energy and water.

The sessions focused on DEWA’s remarkable achievements in adopting computer-using agents and AI agents. These include Rammas, DEWA’s virtual employee supported by AI and ChatGPT, and ‘Rammas at Work’, which powers a range of services across divisions such as Generation (Power & Water), Transmission and Distribution Power and Customer Services. DEWA’s experts discussed the various AI applications being leveraged to improve operational efficiency, including smart grid solutions, the Billing Services AI Specialist, the Customer Happiness AI, the LinkedIn Learning AI Agent for Employee Development and IT support services.

The sessions focused on DEWA’s remarkable achievements in adopting computer-using agents and AI agents. These include Rammas, DEWA’s virtual employee supported by AI and ChatGPT, and ‘Rammas at Work’, which powers a range of services across divisions such as Generation (Power & Water), Transmission and Distribution Power and Customer Services. DEWA’s experts discussed the various AI applications being leveraged to improve operational efficiency, including smart grid solutions, the Billing Services AI Specialist, the Customer Happiness AI, the LinkedIn Learning AI Agent for Employee Development and IT support services.

More than 100 DEWA Academy students also participated in various sessions and workshops designed to equip them with essential knowledge and skills related to AI tools and applications, encouraging them to innovate and be creative. This supports the preparation of a qualified generation capable of leading an AI-based future in Dubai. DEWA’s agenda also included educational competitions, Q&A sessions and interactive activities that emphasised the practical aspects of building AI agents using various platforms.

For more information, visit www.dewa.gov.ae