DC Water's Unconventional Approach To Utility Management

Over the past 10 years, DC Water has become the harbinger of the modern water utility. It’s often unconventional approach to tackling age-old problems usually elicits one of two responses from other utility professionals. The first response is one of resignation — if only I had the budget that size permits, I’d be able to do similar things. And the second is one of awe — there’s no way I have the amount of gumption to convince regulators or customers that I have a better way.