City Of Hot Springs Solves Their NRW Losses

The City of Hot Springs is a mid-size city located about 1 hour southwest of Little Rock, Arkansas serving a population of 92,000 people. The city was founded in 1881 and like many other older cities in North America today, is challenged with an aging infrastructure and a high leakage rate. In 2019, Hot Springs reported an annual non-revenue water (NRW) loss of roughly 44%. This ignited the city to embark on a proactive water loss program with the aim to bring their NRW annual losses to below 20%.

Over the past 5 years the city has made major progress towards this goal and has applied a number of strategies to do so. One strategy has been to develop an integrated digital platform, called Xylem Vue, which enables Hot Spring staff to leverage their Sensus AMI data and visualize and monitor water loss anomalies in real time across the system. A foundational component of the platform provides utility staff the ability to see data from multiple sources - production to storage to consumption – and assess water balances within smaller subsections (DMAs). Having “eyes” across the system and a real time alarm framework has greatly increased Hot Springs response time and ability to pinpoint leaks more effectively.

The following presentation will walk through Hot Spring’s story in more detail and provide several real-world examples of how the platform has supported them on their path towards achieving their NRW loss goal.