News | January 5, 2010

American Water Launches My H2O Online

Residential customers in every American Water service area who are accustomed to the convenience of 24-hour customer service can now access a new Web site that makes it easier to manage their accounts quickly and when the time best suits them. The new site, called My H2O Online and available at, allows customers to take care of some of the most common reasons they have contacted the company in the past, from requesting appointments for turning service on or off to managing their account, checking their balance and paying their bills. Customers with more than one property will be able to see all of their accounts at a glance.

"We're excited about how this new site will help all of our customers – those who can take care of these common tasks online and those who would like to speak with one of our representatives," said American Water President of Regulated Operations Walter Lynch. "Customers who use the site will benefit from taking care of important tasks when it's most convenient for them. If a customer needs to speak with one of our representatives – who are available 24 hours a day – we will be able to answer their calls and resolve their concerns even more quickly."

Any American Water residential customer can sign up for an online account and begin using that account today. All they need is the address of the property and the account number found on their most-recent billing statement, Lynch said.

About American Water
Founded in 1886, American Water is the largest investor-owned U.S. water and wastewater utility company. Headquartered in Voorhees, N.J., the company employs more than 7,000 dedicated professionals who provide drinking water, wastewater and other related services to approximately 15 million people in 32 states and Ontario, Canada. For more information visit

SOURCE: American Water