Master Meter Case Studies
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Small Utility Achieves Astounding Results In Customer Service, Labor Output By Switching To AMI
12/18/2020
A team member from Master Meter approached Amanda Selph, Business Manager at Belforest Water System, with a problem; the meters in the system were rapidly nearing the end of their life span and Belforest’s growth rate was exceeding staff’s capacity to keep up.
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Gwinnett County, GA, Improves Meter Program Through Science And Strategy
12/16/2020
Gwinnett County is located 30 miles northeast of Atlanta. The County is investigating methods to improve its strategic program for water meters. These improvements include updated testing equipment, a wider selection of approved metering technologies, and increased employee training. The goal is to install the most appropriate meter for each specific use, and to enhance the county’s excellent customer service.
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City of San Juan Bautista
11/29/2020
The City of San Juan Bautista, California, also known as the City of History, is a mission town nestled in the San Juan Valley. Some of the city’s infrastructure is over 100 years old. The city’s water meters were an aging mix of units from various manufacturers. The meters were losing accuracy and becoming unreliable, leading to a loss of billing revenue. In addition, manually reading the meters was a very inefficient way for the city’s small staff to spend their time. Also, like most California cities, water conservation in San Juan Bautista is a top priority. Helping customers find leaks and understand how much water they really use is an important step towards conservation.