The Ecuadorian Company EPA Increases Revenue By 500%

The public water company EPA in Ecuador integrated the management of its billing system into a single platform thanks to GoAigua. Efficiency was boosted by combining personalized consultancy on digital transformation with the implementation of GoAigua’s billing technology solution. A significant improvement in results was achieved, including a 500% increase in revenue and a 300% increase in payment collections.

Challenges of the project

EPA was looking to improve its billing cycle management, given that the functionalities of its previous ERP did not cater for its current needs.

The consequence of this lack of functionalities was an increase in costs related to invoicing, work orders, debt management and fraud detection. Likewise, EPA was not reaching its maximum revenue potential due to unbilled customers and inaccurate payment collections.

The project required including existing customers and contracts. In addition, EPA aimed to improve customer satisfaction.

Solution applied

The GoAigua Billing technology solution was implemented in EPA’s 37 offices in Ecuador.

In the first stage, existing customers and their contracts were seamlessly integrated into the platform.

This led to the implementation of a highly versatile, fully integrated ERP and a set of modules adapted to the customer’s needs:

• Control of assets stock
• Customer service and Virtual Office
• Debt management
• Automatic management of charges and invoices
• Work order optimization

The success of the process was largely due to transferring knowledge to EPA operators through our consultancy service.

Benefits and results

The project has enabled a +500% increase in revenue thanks to the inclusion of previously unbilled customers. In addition, the reduction of non-revenue water, improvements in debt management and in fraud detection have brought significant growth in turnover.

On the other hand, the implementation of the Virtual Office and the customer service module resulted in increased customer satisfaction.

A 20% reduction in costs was achieved via greater efficiency in travel, management of meter breakdowns and communication between company departments.

About EPA Ecuador

The public water company in Ecuador (Empresa Pública del Agua EPA) manages the country’s water resources. It has its 34 offices located around Ecuador.

• Sector: Water
• Location: Ecuador, Latin America
• Technology: GoAigua – Billing
• Service: Consultancy