Case Study
Case Study: Falls Church, VA
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•Case Study: Falls Church, VA
By Neptune Technology Group Inc.
At a scant 2.2 square miles, Falls Church, Virginia is, by definition, a small town. But the city's water and sewer operation defies such labeling. With a customer base that spills over the city limits to encompass portions of Fairfax County, the Falls Church utility provides meter reading and billing services to approximately 35,000 accounts serving a population of over 120,000. And now it does so with a sophisticated Automatic Reading and Billing (ARB®) System implemented by Neptune.
Previously, a crew of three meter readers and their crew leader, William Holt, read meters manually. Additionally, Falls Church billed the meters quarterly, leading to billing and customer service issues.
"A manual reading system can create problems with getting accurate readings," said Mary Ann Burke, director of the utility's Customer Service division. "There's the potential to enter a wrong number or transpose numbers. That can result in a large number of service orders where we have to go back out and check readings again, which can delay the billing process."
Click Here To Download:•Case Study: Falls Church, VA
