Customer Self-Service & Digital Transformation Is the New Norm for Water Utilities
At the WaterSmart Innovations conference recently, WaterSmart Software, the best-in-class customer self-service and data analytics platform provider for water utilities, announced the milestone of 100 utility partners across the United States and the United Kingdom.
With 77% of Americans owning smartphones and 86% of Americans active on social media,modern society has become digitized and mobile-first. Water suppliers now realize they must embrace ‘always-on’ customers to meet resilience goals. WaterSmart Software was the first company in North America to help water utilities use data analytics and behavioral science to better serve and engage their customers, and is now at the forefront of aiding utilities in their digital transformations. WaterSmart began with a handful of proactive municipalities leading the country in tackling improved water-use efficiency and has since established a new norm for utilities in offering the highest level of service and customer satisfaction.
WaterSmart equips 4 million utility account holders with access to their water bills and electronic payments, educates them about water use, provides personalized explanations of their bills, and alerts them to possible consumption irregularities. WaterSmart's Utility Analytics Dashboard provides robust program reporting, tracking, and data analytics in addition to multi-channel, digital communication tools for utility staff. By engaging customers with self-service technology, WaterSmart's utility partners reduce incoming customer calls, achieve faster call resolution, reduce field staff visits, and decrease bill delinquencies.
“With the addition of these new utility partners, WaterSmart has cemented its position as the leading global provider of customer self-service and data analytics solutions for water utilities,” said Kevin Kern, CEO of WaterSmart Software. “We look forward to continue our rapid platform innovation to support our utility partners in tackling the challenges of water efficiency, customer engagement, and improved financial management as they navigate costly infrastructure upgrades and continue along the path of digital transformation.”
Some of WaterSmart’s newest utility partners include:
About WaterSmart Software
WaterSmart Software provides intelligence beyond the meter to make the lives of water utility managers easier. Water providers using WaterSmart’s cloud-based, customer self-service and analytics platform have been proven to reduce costs, protect revenue, and increase customer satisfaction by more than 25%. Come help us change the way the world uses water.
For more information, visit watersmart.com.
SOURCE: WaterSmart Software