Transforming Operations Management

As utilities are challenged to safely deliver better service with fewer resources, they require solutions that improve the efficiency and productivity of their operations.

Operating a utility is complicated. Many moving parts require coordination of staff, work, and network plans. Assets spread across the service area need to be managed and maintained. Managers must use resources effectively when prioritizing and scheduling work. Staff want to understand the work assigned to them and how best to complete this work.

Operations management is the conduit that brings many departments and information domains together. The work supports internal and external customers, and it is not always easy to communicate and collaborate with stakeholders. Decisions are often made with incomplete information. Many utilities use more than one technology solution to support their efforts. Important information is often stored in silos, which results in conflicting data and uncertainty, making everyone’s job harder and less efficient.

Successful operations management optimizes resources to increase productivity and reduce lost time. A holistic operational perspective enables the coordination of staff and workload and delivers situational awareness. A full understanding can transform operations management.

Esri’s ArcGIS® technology brings information together, creating a real-time operational view. Its modern data model stores authoritative data in one place. Easy-to-use maps and apps provide quick access to information across the organization. Together, office staff and mobile crews see what is happening in real time.

ArcGIS is a modern geographic information system (GIS). As such, it transforms operations, improving collaboration, coordination, and decision-making.