The history of commercial online transactions is riddled with horror stories about data security breaches. Think Equifax, Target, Yahoo, Uber, Sony PlayStation … the list goes on. How can a utility maximize the benefits advanced metering infrastructure (AMI) offers for more efficient data collection and management, without having to worry about seeing its name on the front page of tomorrow’s newspaper?
While water utilities are conditioned to dealing with in-your-face concerns about source water contaminants, residual chlorination levels, and water main breaks, they can ill afford to ignore the more nuanced complexities of data security and compliance reporting. In short, SOC 2 highlights a way of formalizing what every company should already be doing with customer information — safeguarding it as if it was their own.