Can you imagine calling the electric company to demand a rebate because you had just received your bill and realized that over the past month, you inadvertently left all your lights on? As ludicrous as this scenario seems, it’s exactly the type of call water utilities receive from their customers.
An unexpectedly large water bill triggers a frantic call to the utility’s customer service department. The utility suggests the home owner address a leak. A leak? The homeowner discovers the leak and the utility settles with them on the bill with the assurance that the leak has been addressed.