Case Study

Oregon City Improves Customer Service With Aclara RF Network

Source: Aclara

The Water Department in the City of Redmond, which serves approximately 28,000 residents, needed to streamline its process of collecting meter reads to save costs and improve data integrity.

The department decided to replace manual meter reading with fixed-network advanced metering infrastructure to improve data accuracy and customer service.

With the Aclara STAR® network the water department now can:

  • Answer customer questions
  • Identify in-home leaks
  • Provide accurate bills