Case Study

Oregon City Finds Improved Customer Service With STAR Network

Source: Aclara

Along the eastern side of the Cascade Mountain Range in Central Oregon, the city of Redmond, Ore., is home to approximately 28,000 residents.

Redmond’s water utility previously relied on contracted meter readers to manually report water meter data once a month. Using this outdated monthly system, the city was obtaining inconsistent information that did not allow the utility to effectively answer customer questions.

Additionally, the expense of hiring the contracted company and dispatching a pick truck and field service person to a site to perform a meter read was becoming a financial burden. This combined with the cost resulting from water loss due to undetected leaks, prompted the utility to search for a more cost-effective solution that would also help serve its customers more effeciently.

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