Managing Operator Turnover

Operators are an instrumental facet of how water and wastewater utilities function. An operator’s duties may involve everything from maintaining process and other equipment, to sampling and testing, to reporting state and federal regulatory requirements. Many operators stay with the same utility or facility for decades, resulting in them having a unique and deep understanding of the intricacies of their facility. While these employees can provide invaluable information to their facility, when they leave or retire, it can cause a critical gap in knowledge for remaining staff.