News | September 27, 2018

i2O Launches New eNet Event Management Software Solution For Water Utilities

i2O is delighted to announce the addition of eNet to its suite of smart network solutions. eNet extends i2O’s ability to help its clients deal with the challenges of increasing and urbanising population, more extreme weather events, ageing network infrastructure, an ageing workforce, customers becoming more demanding, and difficulty in increasing revenue or accessing capital.

eNet is an incident management system tailored to the needs of water utilities. It can be used for bursts, sewer overflows, water quality events, security breaches, and health & safety incidents.


  • Helps ensure all appropriate actions are taken and none are duplicated
  • Records actions and rationale – an irrefutable audit trail
  • Enables decisions to be made in possession of all available information
  • Enables people to track progress either by logging in, or by having it pushed to them by email/SMS
  • Makes information available on all types of devices in all locations – office, field, home; making decision making possible from any location

Resulting in:

  • Less water is lost, less pollution occurs
  • Customer satisfaction is maximised
  • Penalties are minimised
  • Reputation is protected

eNet is powered by Badger Software’s CLIO product. Badger Software is the UK’s leading supplier of Critical Incident Management software. Originally developed to help police forces manage spontaneous incidents and civil emergencies as well as covert operations, Badger’s client list now includes manufacturers, retailers, and other government departments. The system is tried and tested, robust, and easy to use.

eNet will in due course be more closely integrated with i2O’s suite of smart network solutions:

  • iNet, the network monitoring and analytics solution, which can identify events
  • oNet, the advanced pressure management solution, which can enable remote control and automatic optimisation of pressure in the network

Joel Hagan, i2O CEO commented “Our clients want cost-effective ways to quickly identify, diagnose and resolve incidents that affect their ability to supply water to their customers, and to learn lessons from these events. eNet ensures that relevant information is easy to access; it keeps everyone up-to-date in every location with every action undertaken, decision made, and the rationale for each decision; and enables post-event review to be undertaken efficiently.”

About i2O
i2O provides a suite of smart network solutions to help water utilities respond to the challenges created by an increasing and urbanising population, more extreme weather events, ageing infrastructure, more demanding customers and constraints on expenditure. More than 100 utilities in over 35 countries around the world have installed i2O solutions since the company was founded in 2005; reducing leaks, bursts, energy and operating costs, extending asset life, improving customer service, and achieving return on investment within 12 months. i2O is headquartered in Southampton, UK and has offices in Malaysia, Colombia and Dubai. The company is led by an experienced and knowledgeable team and is backed by major long-term investors. For more information, visit