The lack of IT insight on data collected from a technology-driven advanced meter reading (AMR) system could forfeit the best uses of the data. Indeed, it has become increasingly apparent to water utilities that interdepartmental collaboration between IT and operations is an essential component of the solutions-spending decision-making process. In this case study, you’ll learn how and why the District of Columbia’s Water and Sewer Authority (WASA) involved its IT team to use every facet of its AMR systems’ functionality and the benefits reaped as a result.
When it came to using its AMR technology, WASA’s metering staff tapped into only a fraction of the functionality. AMR systems are riddled with data, and it’s up to the water utilities to determine how to effectively collect, analyze, and apply that data. But the lack of IT insight on data collected from a technology-driven AMR system could forfeit the best uses of the data. For example, 70% of WASA’s customer service calls were billing-related complaints. WASA’s goal was to enlist the expertise of its IT team to ensure AMR data is used not only for leak detection, but also automate customer communication to repair leaks. Further, the lack of IT involvement can let expensive infrastructure support costs go unnoticed until it’s too late.