News | January 26, 2018

Business Stream Signs £10M Veolia Contract

Edinburgh-based water retailer Business Stream has signed a three year contract worth £10M to provide retail water services to over 300 of Veolia’s sites in England, including its sites at Luton Airport.

Veolia, a leading resource management company, formed a separate partnership with Business Stream ahead of the English retail water market opening in April last year to provide an end-to-end, customer focused, resource management service.

In line with the partnership, the £10M contract is expected to help over 300 water and energy users reduce their consumption and waste, manage risk, increase sustainability, reduce costs and recover the maximum value from their waste streams.

Jo Dow, Chief Executive, Business Stream, commented: “We are absolutely delighted to have secured this contract. Our partnership with Veolia is enabling us to enhance our offering to customers and we are now looking forward to building on our relationship by providing retail water services to Veolia’s sites. We will be working with them to deliver savings and to generate water efficiencies across their English estate.”

John Abraham, Veolia’s Chief Operating Officer – UK Municipal Water & Ireland, commented: “Our partnership with Business Stream has provided insight into the retailer’s level of expertise and its passion for delivering a first-class customer experience so it was the obvious choice for us. Our combined experience aims to provide the expertise to make resource management easier, leaving our customers free to focus on their day-to-day business. We’re very happy to be working with Business Stream whilst simultaneously building on our joint offering to customers.”

Scotland’s non-domestic market, which covers all premises across private and public sector organisations, opened to competition in April 2008. Since then Business Stream customers have saved more than £160M on their water bills and conserved 24 billion litres of water. Last year, the company acquired the non-household customer base of Southern Water, increasing its foothold in England.

About Business Stream

  • Business Stream is the largest operator in the Scottish non-domestic water market. Its most recent profit before tax was £21.8M from revenue of £281M. Headquartered in Edinburgh, it also has offices in Glasgow and Worthing, and employs around 350 staff.
  • Business Stream acquired the non-household customer base of Southern Water in preparation for the English retail water market, which opened in April 2017. The acquisition doubled Business Stream’s customer base overnight, making it one of the largest retail water suppliers in the UK.
  • Since retail competition was introduced to Scotland in 2008, Business Stream has saved businesses and public sector organisations more than £160M and helped them conserve more than 24 billion litres of water. These benefits include £53M in water efficiency savings, more than £99M in discounts and £7M in energy efficiency savings.
  • The company is a wholly-owned subsidiary of Scottish Water with its own board and independent management team. It was formed in 2006 with the goal of providing a first class service for business customers on the opening of the competitive market.

SOURCE: Business Stream