By Dan Pinney
Albert Einstein once said: “we cannot solve our problems with the same thinking we used when we created them.” This same adage applies to water utilities today as water conservation takes on a greater role for customers and governments, pushing sustainability to the forefront of industry challenges. Thankfully, utilities no longer have to rely on the same old solutions when examining and addressing water loss.
Utilities can leverage innovative technologies to get a better handle on non-revenue water (NRW) as part of a comprehensive conservation strategy. For the City of Dallas, Georgia, the move to a smart utility network was the catalyst for advancement in its water loss journey and an asset in managing new demands related to the COVID-19 pandemic.