A Small Utility, Belforest Water System, Achieved Astounding Results In Customer Service And Labor Output By Switching To AMI

A team member from Master Meter approached Amanda Selph, Business Manager at Belforest Water System, with a problem; the meters in the system were rapidly nearing the end of their life span and Belforest’s growth rate was exceeding staff’s capacity to keep up. “We were changing 30 to 40 meters a month that were no longer working, and that was on top of the growth we were experiencing. It would not be uncommon for them [Belforest employees] to change out 50 to 60 meters a month,” Mrs. Selph states. “We were at a tipping point from a staffing perspective and we needed a solution that would show immediate financial results.”