What Does It Take To Really Impress Your Customer?

By John Van Nostrand, Water Market Manager, Flexim

Service. A large part of customer service is creating a seamless experience between the customer’s expectation, and your ability to exceed their anticipated need. As sales people we go from day-to-day knowing what we do and being proud of our accomplishments, but what happens when we stretch our boundary and help the customer in ways that are not expected? We remove barriers and in the process of solving the customer’s problem we build credibility, and we often find new revenue streams.