United Water, a division of the global conglomerate Suez Environement, operates regulated water systems in eight states, and provides contract services to over five million people. United Water operates several water systems in the suburbs of New York City including United Water New Rochelle and United Water Westchester in Westchester County, New York.
Like many of the nation’s older communities, their infrastructure is aging and in need of repair. Infrastructure improvement is a critical part of United Water’s strategic objectives for these water systems and the company is committed to making proactive capital investments.
United Water needed greater visibility into their water usage and flow so that they could minimize water losses. The critical problems United Water wanted to solve were water leaks caused by line breaks in the water mains, and water theft by contractors and other persons. A big main break can waste millions of gallons of water, since the time it takes for the leak to surface could be weeks or even months, according to Curcio. In addition, contractors often, and illegally, open hydrants to fill their water tank trucks. Since United Water buys water wholesale, water loss from line breaks and theft goes straight to the bottom line, driving up costs for customers and creating potential safety issues.