Northshore Utility District Boosts Reading Efficiency By More Than 900 Percent, While Improving Customer Service

When Northshore Utility District began searching for a new meter reading solution in 2006, achieving a strong return on investment was a critical factor in its selection process. After experiencing significant difficulties with another Automatic Meter Reading (AMR) system it had chosen several years earlier, the district determined it would need to make a change to improve efficiency and accuracy.

Located about 10 miles northeast of Seattle, Wash., Northshore Utility District is a special purpose district for water and sewer, serving nearly 70,000 people with 21,000 water connections. Water is purchased from Seattle Public Utilities and stored in eight water storage facilities with a combined capacity of 29 million gallons. It operates 15 lift stations, 267 miles of water main, and three water pump stations. The district is governed by a five-member Board of Commissioners.