Increased focus on training complements Grundfos’ customer support portfolio
Grundfos recently launchesEcademy, its online training platform for professionals in the pump industry, at the 2014 International Air-Conditioning, Heating and Refrigerating Exposition (AHR Expo) in New York.
According to Dennis Wierzbicki, president of Grundfos USA, “Ecademy allows us to get closer to our customers by providing training across our markets which, in turn, supports our growth objectives. We are positioned to reach potential students through a combination of learning from the successful European roadmap, excellent North American training content, a comprehensive marketing and promotion plan, and strong administration.”
Targeted for consulting engineers, installers, professional end users, service partners and wholesale distributors, Ecademyis a training series that complements Grundfos’ high-quality pumps though a program that provides easy-to-accesseducation before, during and after the purchase process. Ecademymakes the customer an expert in product specification, operation and troubleshooting.
“This online platform will greatly extend our training reach,” said Clint Andrews, technical training manager for Grundfos USA.“Thanks to Ecademy, we can virtually accompany our customers to a job site or a client meeting via their mobile devices.”
The platform features global as well as local content in a variety of formats such as videos, slideshows, articles and interactive tools. Through the portal, customers will be able to access classes on topics such as products, applications and industry standards.
“Every Ecademy class can stand on its own,” Andrews said.“Some lead into more technical and advanced topics. For professional engineers required to maintain their licensure through continuing education, Ecademy offers many classes thatare approved for learning units by the American Institute of Architects.”
A proven concept, Grundfos Ecademy was launched in 2006 in Europe, where it now boasts 30,000 members and approximately 10 percent of the continent’s installers.
At the AHR Expo, visitors can view an Ecademy demonstration firsthand and sign up as members at Grundfos’ booth, #1531. For more information, visit www.grundfos.us/ecademy.
With an annual production of more than 16 million pumps, Grundfos is the global leader in advanced pump solutions and a trendsetter in water technology, specializing in circulator pumps for heating and air conditioning as well as centrifugal pumps for industrial applications, fire protection, water supply, wastewater and water treatment. In addition to pumps, Grundfos produces standard and submersible motors as well as state-of-the-art electronics for monitoring and controlling pumps.Since its inception in 1945, the company has flourished from one small factory in Bjerringbro, Denmark to a global corporation comprising more than 80 companies and over 18,000 employees. In 2012, Grundfos reported net revenues totaling $4B.
This year, the company celebrates its 40th anniversary in the United States. In North America, Grundfos employs more than1,600 people – 1,300 in the U.S. alone – and is continually expanding its regional expertise. Grundfos North America maintains operations, sales and service facilities in Olathe, Kan.; Allentown, Pa.; Fresno, Calif.; Brookshire, Texas; Aurora, Ill.; and Indianapolis. In Canada, Grundfos has a sales facility in Oakville, Ontario, and in Mexico, the company operates a manufacturing facility in San Luis Potosí and sales offices in Monterrey and Mexico City.
High on the company’s corporate agenda is an active commitment to improving the environment. Grundfos contributes to global sustainability by pioneering technologies that improve quality of life for people and care for the planet. For more information, visit www.grundfos.us.