News | October 1, 2010

American Water Resources Expands Water Line Protection Programs In Five States

Programs to be offered in communities in Arizona, Kentucky, Maryland, New York, West Virginia

American Water Works Company, Inc., the largest investor-owned U.S. water and wastewater utility company, announced recently the expansion of the Water Line Protection Program to homeowners in additional communities in Arizona, Kentucky, Maryland, New York and West Virginia.

Offered through American Water Resources, Inc., a subsidiary of American Water, the Water Line Protection Program provides homeowners with comprehensive protection for water line repairs that are not covered by homeowners' insurance or their water service provider.

"Many homeowners are unaware of their potential liabilities relating to repairs of the water line they own on their property," said Sharon Cameron, president of American Water Resources. "We are pleased to offer this program in additional communities to help protect homeowners from the high cost of those repairs."

The Water Line Protection Program provides homeowners with coverage for water line emergencies, including the dispatching of a qualified local contractor for repairs, basic site restoration and 24-7 customer service. Protection starts at $5 per month and covers up to $5,000 in repairs.

Residents in the communities where this service will now be offered will receive information by mail on or around October 4, 2010.

American Water Resources provides a broad spectrum of service line protection programs to residential customers in American Water's service areas in 16 states. The programs cover leaks and breaks in the customer owned water lines, as well as clogs or blockages in customer owned sewage lines. The In-Home Plumbing Emergency Program covers sudden in-home related emergencies such as a clogged sink, an overflowing toilet, a leaking hot water heater valve or a leaking washing machine valve. The company has been providing residential protection programs for nearly ten years, and has an A-plus rating from the Better Business Bureau.

American Water Resources also extends its service line protection programs to municipalities through municipal partnerships in the LineSaver program. LineSaver is a solution for service line repairs that are neither the responsibility of a municipality's water department, nor covered by homeowners' insurance. At no cost to the municipality, the experts at American Water Resources will fully manage LineSaver, and will take care of all requirements for developing and implementing the program – from establishing a local contractor network and providing customer service, to educating the community about service line ownership and responsibility. LineSaver enables municipalities to participate in making a valuable service available in their communities without investment or staffing increases.

About American Water
Founded in 1886, American Water is the largest investor-owned U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs more than 7, 000 dedicated professionals who provide drinking water, wastewater and other related services to approximately 16 million people in 35 states and Ontario and Manitoba, Canada. For more information, visit www.amwater.com.

SOURCE: American Water Works Company, Inc.

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