Agilent Service Center Repair Services
Agilent provides Service Center Repair and Instrument Exchange agreements on select modules and systems to help ensure minimal disruptions in productivity due to equipment faults.
Agilent provides Service Center Repair and Instrument Exchange agreements on select modules and systems to help ensure minimal disruptions in productivity due to equipment faults.
Service Center Repair Services provide expert and cost-effective off-site repairs for Agilent modules and systems in our regional Field Service Centers. Skilled factory technicians are available to accurately diagnose and repair your instrument, and return functional devices to your facility without delay.
The Service Center Repair Service includes:
- Flexible arrangements the solution is available on-demand or as a contractual service agreement solution that includes loaner-system options and telephone support.
- Inspection and repair in our ISO-9001 accredited facilities using factory repair procedures and testing equipment, utilizing genuine Agilent parts and supplies.
- Calibration and cleaning to ensure the optimal performance of your repaired system.
- Extensive testing to assure the final resolution of complex or intermittent problems.
- Firmware updates are available upon request.
- Fast turn-around time of 3-5 business days for instruments under warranty or service agreement; 7-10 business days for all other repairs (regional exceptions may apply).
- Loaner systems may be available for select models. Loaners shipped over-night for immediate use while your original unit is being repaired.
Instrument Exchange Services are designed to minimize disruption to your laboratory workflow in the event of an instrument failure. Available for select modules and systems, the service allows you to return non-operational equipment to Agilent for a fast exchange with a fully refurbished replacement system, shipped to you immediately. In many cases this will allow you to be operational again within 24 hours.
The Instrument Exchange Service includes:
- Provision of a replacement instrument certified to current Agilent specifications, shipped to you in exchange for your non-operational unit.
- All shipping costs, including the shipment of the new unit to your doorstep and the return of your defective unit to Agilent.
- Comprehensive exchange documentation including a Test Certificate and Exchange Notification Letter for your asset management or regulatory compliance purposes.
- Flexible arrangements with services available on a per-incident basis or via a service agreement for ongoing instrument coverage.
The Instrument Exchange Service allows laboratories to budget effectively, by offering a lower fixed price than on-site repair options.