News | June 9, 2014

Aclara Introduces STAR_prestige Analytics For Water Customers

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Hosted Solution Leverages AMI Investments

Aclara Technologies LLC, a leading provider of intelligent infrastructure technologies for water, gas and electric utilities, recently introduces STAR_prestige™ analytics at the American Water Works Association’s ACE14, in Boston. The analytics solution is the first offering in the company’s STAR_select™ line of powerful and scalable solutions connecting its proven, fixed-network communications with a host of integrated product offerings and professional services for water utilities.

“The goal of the STAR_select network is to give customers timely, high-resolution meter readings that provide accurate billing data and eliminate on-site visits and estimated reads,” said Todd Stocker, director of water and gas product management at Aclara. “Analysis of the hourly meter data provided by STAR_prestige helps utilities reduce non-revenue water losses, improve services, and better manage resources and networks.”

STAR_select is an advanced, highly robust, utility-focused line of communications solutions that delivers comprehensive advanced metering data through a secure, long-range wireless network employing licensed radio frequencies.

The STAR_prestige solution is the first offered in the STAR_select line. It provides hosted meter data management, customer presentment and analytics, and takes advantage of the information and investment of a water utility’s advanced metering infrastructure. With complete web-based visibility across the entire distribution system, the solution provides water utilities with a new level of information and control over resources, assets and revenue.

Built on the industry leading, field-proven FATHOM™ analytics and consumer-engagement platform, the STAR_prestige solution offers:

  • Meter Data Management(MDM)
    Hosted database with common data storage ensures data integrity and provides user authentication for data security and customer privacy.
  • Distribution and Meter Analytics
    End-to-end visibility across the distribution network with web-based analytic tools to determine water balances, meter trends and meter right-sizing.
  • Insights for CSRs and Customers

Customers connect through insightful and useful information that encourages conservation awareness and reduces demands on customer-service resources.

About Aclara
Aclara® represents the industry’s leading Intelligent Infrastructure technologies for providing device networking, data-value management, and customer communications to water, gas, and electric utilities globally. Over 500 utilities in nine countries rely on proven Aclara solutions to connect with their customers. Aclara Technologies LLC is owned by Sun Capital Partners. For more information, visit www.Aclara.com.

SOURCE: Aclara