Web Presentment Software For AMI Data: Aclara® Customer Care SolutionsSource: Aclara
Increasing customer care and reducing costs
Reducing costs and increasing customer satisfaction are goals of most utility companies today. These two goals don't logically work together but with Customer Care solutions from Aclara…they can.
Aclara's Customer Care solutions can help increase the efficiency of customer care, driving down customer service costs while at the same time increasing customer satisfaction.
Customer Care solutions change the way utilities talk to their customers – by speaking in their terms instead of the confusing language used in typical utility bills. Customer Care solutions uses the utility AMI data and delivers meaningful information customers can relate to, such as how much water is being used per day and compares their usage with those of similar homes and businesses.
- Integrates easily with existing CIS systems.
- Provides an on-line bill inquiry capability so that customers can get all their billing questions fully answered.
- Allows the utility to offer an on-line energy and water analysis center, to help customers identify better ways to manage their use, including conservation measures and beneficial utility programs.