Case Study
Case Study: Town Of Pelham
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•Case Study: Town Of Pelham
By Neptune Technology Group Inc
The Town of Pelham is located between Lake Erie and Lake Ontario and is situated in the heart of Ontario's Niagara Region. Leading up to the summer of 2010, the Town of Pelham faced issues that are familiar to many water utilities across Canada. Specifically, issues related to water billing and customer service were mounting; and at the heart of the problem was an antiquated water meter system.
Billing and customer service functions are reliant on the accuracy of meter reading data. The Town's issues stemmed from an aging meter population which consisted of a mix of outdated technologies and failing meters. Meter reading errors and process inefficiencies related to old direct read and pulser-based technologies resulted in inaccurate data, an abundance of estimated bills, customer billing disputes, billing adjustments, and large sums of money being written-off.
Click Here To Download:•Case Study: Town Of Pelham
