Case Study
Case Study: Sandy, UT
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•Case Study: Sandy, UT
By Neptune Technology Group Inc.
Three months of the year, Sandy, Utah is snowy Utah. Located in the shadow of the mountains, this small community is home to the White City Water Improvement District, a utility serving approximately 4,100 connections.
For the last eight years, Rhonda Withers, assistant manager of the district, has been at the mercy of Rocky Mountain winters' snow and ice. For three months each year – December, January, and February – the utility could not make the rounds to read the meters. And every year, her staff dreaded when March came around. Customers who'd not given much thought to their water bills for several months were suddenly confronted with an entire season's readings to make up for the lapsed time.
Compounding this problem, according to Withers, were the galvanized service lines in many of the city's older homes. Between corroding, leaking, and poorly pressurized service lines and decades-old meters (several of them rebuilt), many residents would receive unwelcome surprises with high-water bills in the spring – indicating likely line breaks or other sources of water loss.
Warming Up Quickly to a New System
Even after the spring thaw, the White City Water Improvement District faced an
uphill battle trying to read its meters. "We had a plethora of different types and
makes of equipment," said Withers.
•Case Study: Sandy, UT
