Case Study
Case Study: City Of Middletown
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•Case Study: City Of Middletown
By Neptune Technology Group Inc.
From Obsolete to Absolute Reading
Located eight miles south of Harrisburg along the scenic Susquehanna River, the
Borough of Middletown, Pennsylvania is the oldest town in Dauphin County, laid
out thirty years before the founding of the state capital. Providing for Middletown's
water and sewerage needs since 1957, the Borough's Utility Operations and
Maintenance Department now serves a population of 9,254, with 2,592 residential,
86 commercial, and 27 industrial accounts. In addition, the utility serves about
1,700 people in a couple of neighboring communities through the use of two
bulk meters.
In 2002, the Borough was making do with a meter reading system that was obsolete in more ways than one. First, its meters (a mix of different brands) were aging. The remote odometers were prone to getting dirty, to the point where nesting spiders and ants affected the movement and therefore their accuracy. As Utility Operations and Maintenance Supervisor Kenneth Klinepeter discovered, it's hard to count on your counters when there are discrepancies with the reads at the meters. Systemwide, the Borough's rate of Non-Revenue Water stood at 35 percent.
Klinepeter then heard from his local supply house. The bad news – the company that manufactured the pulse-based meters used by the Borough was no longer going to make them. The good news – he now had the opportunity to leave behind a problematic system once and for all, allowing for more efficient use of the utility's human and financial resources.
Click Here To Download:•Case Study: City Of Middletown
